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Customer Service Workshop – Presented by Chris Butler, The Marketing Studio

Presenter: Chris Butler, The Marketing Studio
Defining customer service – what does it mean and what does it matter in our world today?
The relationship between customer service and revenue –Communicating effectively with customers is a defining point of difference in a transactional world.
Building long lasting relationships with clients – The importance of a sales culture and key tips
Dealing confidently with difficult customers – techniques to help you manage those difficult situations that can define your business experience.

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