Retention, relationships and referrals is a better way to grow sales: Business Mentors
Customer feedback is more than a way to collect testimonials. It can show you what is working, what needs attention and which customers may be happy to recommend your business.
After a project, appointment or purchase, try this simple question:
“We are always looking to improve. What worked well for you, and what could we make easier next time?”
Answers can help you improve your service and reveal people who may like to refer others.
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